If you cannot locate your chauffeur at the meeting point, do not leave. You will be charged as a no-show. Call +1 (646) 944-0443 immediately and dispatch will locate your chauffeur for you.
Every person who creates a reservation on our website & via our dispatch accepts the terms and conditions present in this agreement. Please read and review the terms and conditions before booking.
The following Terms & Conditions apply unless otherwise agreed to in advance and in writing. Total charges incurred are billed to the client's credit card unless invoice arrangements have been made and approved in advance or there is an existing corporate billing account.
Best Ride LLC understands that cancellations are sometimes necessary and unavoidable. Unless otherwise agreed to or provided in writing, the following applies:
Time changes made with less than the required notice above will still result in additional and possibly full charges. Example: at 9:30 am a requested change in pick-up time from 10:30 am to 1:00 pm will result in a full charge for the 10:30 am trip and a new charge for the 1:00 pm trip.
Best Ride LLC provides fixed and distance-rate based airport transfers. The commercial airport transfer rate is based on pickup and drop-off without any associated delay or waiting time.
Our standard complimentary wait time for departures is 15 minutes, domestic air and train arrivals 45 minutes, and international arrivals 60 minutes. After the complimentary wait time, the waiting time will be charged in 15-minute increments at the vehicle's prevailing hourly rate. Additional charges may be incurred for deviations from the requested service, such as extra stops and waiting time.
Best Ride LLC may provide point-to-point transfer rates for local pickups and drop-offs within the immediate Miami and Fort Lauderdale service areas. Wait time beyond the fifteen (15) minute "grace" period, as well as extra stops or indirect routing, are charged additional, or charges may revert to the prevailing hourly rate. Transfer rates are a function of time, distance, and zone locations.
Best Ride LLC provides an hourly rate for all other services based on a three (3) hours or more minimum charge. Hourly or "as directed" services allow for multiple stops and wait times as directed by the client. The vehicle will stay with the client or at their stop locations, as parking availability allows, for the entire rental time.
All hourly rates are subject to an hourly minimum and are billable from the time the vehicle leaves the garage until it returns. 25 miles per hour will be included with no additional mileage charge. Any trip over 25.1 miles per hired hour will incur $1.50 per additional mile.
If you do not see your chauffeur, please call +1 (646) 944-0443 and the dispatcher will assist you, so you avoid the full-charge no-show fee. We generally include all admin, licensing and STC fees, and recommend a 20% chauffeur gratuity in the minimum no-show fee for your convenience. The gratuity amount is always 100% at your discretion. You may increase, decrease, or have the tip removed entirely. Please advise on the gratuity you wish to pay, if any.
For point-to-point and airport service, a fee equal to the base fare, wait time, admin, licensing and STC, and recommended chauffeur gratuity (gratuity amount at your discretion) will be charged when the client does not show at the pre-arranged pick-up location.
For hourly service, a fee equal to 2 hours of service, admin, licensing and STC, and recommended gratuity (gratuity amount at your discretion) will be charged when the client does not show up at the pre-arranged pick-up location.
Again, to avoid no-show charges, please call our office locally at +1 (646) 944-0443. The dispatcher will immediately direct your chauffeur to you.
Generally, we accept new reservations, changes, and cancellations by e-mailing Bestride1llc@gmail.com with adequate notice. Although we do operate 24/7/365, it is recommended that you verbally confirm any request sent after normal business hours and on major holidays. If your needs require attention in less than eight hours, please call our office at +1 (646) 944-0443.
Many clients may be dealing directly with one of our staff members and e-mailing them individually. Staff members only have access to their e-mail during their regular office schedule. Although during normal weekday business hours we can reasonably monitor out-of-office staff e-mail, we are not able to monitor everyone's e-mail around the clock. So for shorter notice requests, always send those requests to Bestride1llc@gmail.com, not individual e-mail addresses. If that individual staff member is not in the office, your request may not be handled promptly.
We cannot guarantee cancellations, changes, or new reservations unless sent to Bestride1llc@gmail.com with adequate notice. You should always get an e-mail confirmation of a new reservation, any changed reservation, or canceled reservation. If you do not receive such e-mail confirmation, please contact us right away.
It is customary to pay a tip to the chauffeur for services rendered. As a convenience to our clients, a recommended 18% tip that is paid 100% to the chauffeur may be added to your charges, unless your corporate agreement states differently. Chauffeur tip is always completely at your discretion and subject to your satisfaction with the Best Ride LLC chauffeur's service. You may increase, decrease, or eliminate the tip. Please let us know if you choose to pay the tip differently.
If you are approving an additional tip being added to the bill, please confirm via signature, or promptly via e-mail referencing your reservation number, or just give us a call to adjust billing. Chauffeurs understand that all tips must be earned by providing outstanding service to our clients and their guests, and that the actual amount received is always up to the client.
Best Ride LLC and its chauffeurs always prepare in advance to avoid unnecessary delays in arrival time. However, road, traffic, and weather conditions are often beyond the reasonable control of the company and the chauffeur. No refunds can be given as a result of late arrivals due to such conditions or other occurrences out of the reasonable control of the company or chauffeur.
Best Ride LLC cannot assume responsibility for the handling or maintenance of any baggage or other property, nor any property left in the company's vehicles. We will do everything possible to secure and retrieve any belongings left in the vehicle. Please always check thoroughly before leaving the vehicle for all your personal belongings. Please make sure to book the right type of vehicle based on the number of bags, as we will not allow any cargo on the seats of the vehicles.
Best Ride LLC reserves the right to refuse to transport persons under the influence of or in possession of illegal drugs, as well as those excessively intoxicated. No possession of firearms or dangerous substances of any kind that are, or are likely to become, objectionable to other persons, or if the chauffeur feels threatened in any way.
The sale or consumption of any type of narcotics or illegal drugs is not permitted. Violations will result in immediate termination of contract and services and forfeiture of all paid deposits and fees for service.
The client and renter are responsible for his or her guests, and any damage to the interior and equipment of the vehicle. This includes but is not limited to gum, wine, and alcohol spillage, vomiting, breakage of drink glasses, breakage of decanters, and breakage of lights, television, DVD player, radio, and CD player. Repair and replacement of items shall have a minimum charge of at least $100. If anyone gets sick in the car there is a $300 clean-up charge.
All passengers agree to behave in an orderly and well-behaved manner. Best Ride LLC reserves the right to expel any person from the vehicle and to terminate this contract in the event of a violation of any of these conditions by any passenger. In the event of such early termination, no portion of the rental fees shall be refunded.
Under no circumstances are minors allowed to consume or possess alcohol or illegal substances while in a company vehicle. The client shall not interfere with the chauffeur in the discharge of his or her duty, or tamper with any apparatus or appliance on the vehicle. In such instances, services will be terminated immediately and no refunds will be offered.
If, during or after the transportation service, the company is required to expend an extended amount of time and material to clean the vehicle due to acts of the client or any passenger (for example spilling food and drinks, vomiting, prohibited smoking, excessive trash), the company, at its discretion, will charge the client additional fees to cover such expense. Damage to the vehicle in any way caused by actions of the client or any passenger will be charged in full to the client. The minimum clean-up fee is $250.
Smoking in all vehicles is strictly prohibited. Smoking in the vehicle by the client or any passenger will result in an automatic minimum $250 charge. Damage caused by smoking activity will also be charged to the client.
For airport and train arrivals (domestic air and train), Best Ride LLC offers a 45-minute grace period from the updated arrival time. After the complimentary wait time, the waiting time will be charged in 15-minute increments at the vehicle's prevailing hourly rate. For all other transfers, a 15-minute grace period will be granted, charged the same way thereafter. Wait time past 30 minutes will revert the trip to hourly minimum pricing.
Additional charges may be incurred for deviations from the requested service, such as extra terminal stops, extra stops en route, waiting time, holiday and late night surcharges, and for services in areas outside our corporate-owned locations. Vehicles in international markets may incur a mileage charge in addition to the hourly rate. These charges are subject to the time used and distance traveled. If you have any questions regarding these or any other charges, please call a Best Ride LLC representative.
Other charges include reimbursement for tolls, parking, airport, licensing and event fees where applicable, wi-fi, and client-requested incidentals and amenities.
For all domestic arrivals your chauffeur will meet you at the bottom of the escalators by baggage claim. For international arrivals your chauffeur will meet you outside customs. Unless a curbside pickup has been requested.
Curbside pickup only. Please call your chauffeur or +1 (646) 944-0443 to meet at the curb outside baggage claim.
On request, meet & greet services will be charged at $45 per hour with a 2-hour minimum. The charge for an individual airport meet & greet at MIA is a $90 minimum. Meet & greet services in other cities will vary by location.
Charges vary in markets outside of Miami and Fort Lauderdale. A 20% surcharge may be added to the base fare on transfers for the following holidays, and during the hours of 11:00 pm to 4:59 am: New Year's Day, Thanksgiving Day, and Christmas Day. Premium hourly rates may also apply on these holidays and during these off-hour times, as well as during other premium events and dates.
On occasions that require overnight travel for chauffeurs, onsite coordinators, or other client-dedicated staff, lodging and meals should be arranged and provided for by the client. A per diem may be applied in addition to lodging expenses.
Vehicles cannot be loaded beyond seating capacity.
Rates, charges, and terms are subject to change without notice.
Questions about any of the above, or about a booking already made, reach us at +1 (646) 944-0443 or Bestride1llc@gmail.com. We answer 24 hours a day. See also our fares and contact details.