Best Ride LLC operates bestridemiami.com. This page explains what we collect when you contact us, why we keep it and how to have it removed. It describes what the site actually does, not a template.
When you send one of the forms on this site we store what you type: your name and phone number, and either your message or the trip details (pickup, destination, date, time, passengers and notes), together with the page you sent it from and the date and time. Our server also records the IP address the request came from, which is standard for any web server and helps us block automated abuse. A copy of each request is also e-mailed to our office inbox.
Like any website, the server in front of our site also keeps a technical log of each page request (IP address, page, the page you came from, browser and time), even if you send no form, and deletes it automatically after a limited time.
If you call or text +1 (646) 944-0443 or e-mail sales@bestridemiami.com instead, we hold whatever you tell us in order to arrange the ride: pickup address, destination, date, time and passenger count.
If we issue you an invoice, we keep it with everything it shows: your billing details (name, company, address, e-mail and phone), the trip (date, time, pickup and drop-off, vehicle, passengers and any flight number), the charges and the payment status. If we e-mail it, we also keep a record of when and to which addresses we sent it, and a copy goes to our office mailbox.
Public pages set no cookies and load no advertising or third-party tracking scripts. To see how many people read which pages, we use Plausible, a privacy-friendly analytics tool that runs on a server managed by our web developer, not on an outside analytics service: it sets no cookies, does not follow you across other sites, and does not store your IP address or anything else that identifies you. The map on our contact page is loaded from OpenStreetMap, which sees your IP address when your browser fetches it. There is no advertising pixel and no session recording on any public page. We do not ask for payment details on the website, and we never handle card numbers by e-mail or by text message.
Only to answer you, to run and bill the trip you asked for, and to protect the site from automated abuse: quoting the fare, dispatching a chauffeur, confirming the pickup, sending the invoice and resolving anything that goes wrong afterwards. We do not sell your information, we do not rent it, and we do not use it to advertise to you.
The chauffeur assigned to your trip receives the pickup details needed to drive it. We also rely on a few service providers who handle information only on our behalf and may not use it for anything else: our web developer runs the website, its data and its visitor statistics for us on servers rented from a hosting company, Brevo delivers the request notifications to our office and the invoices we send by e-mail to our clients, and our office mailbox is hosted by Microsoft 365. Beyond that we share nothing, except where the law requires it or where it is necessary to defend a legal claim.
Enquiries are kept while the conversation is live and for a reasonable period afterwards, so that we can honour a quote or answer a question about a past trip. Records tied to a completed booking are retained for as long as accounting and insurance obligations require.
Write to us through our contact page or at sales@bestridemiami.com, or call +1 (646) 944-0443, and ask. Tell us the phone number or e-mail address you used, so we can find the right record. We will delete what we hold, including the copies in our office mailbox, unless we are required to keep it for tax or insurance reasons, and we will tell you if that applies.
This website is not directed at children and we do not knowingly collect information from them. Children travel as passengers on many of our trips; in that case the booking and its details sit with the adult who made it.
If what we collect changes, this page changes with it. The version you are reading is the one in force. Last updated: September 27, 2026.
Best Ride LLC, 1750 NE 191st Street, Unit 200, Miami, FL 33179.
Telephone +1 (646) 944-0443.
E-mail sales@bestridemiami.com.
See also our terms and conditions.